How to assist your customers
This is as a guide to help you perform your job as a Representative of your Tour Operator. In no circumstances should you make any promise that an event or loss is covered as we will then have to pay it even if there are particular circumstances that mean it is not covered. Should this happen, you or your employer may become liable.
The boxes below describe various situations you may encounter. Please click at the foot of each box to view more information.
| Major Medical Incident |
| A serious injury or illness involving admission to hospital |
| click here for further help |
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| Mid Level Medical Incident |
| Referral to hospital but not being admitted overnight |
| click here for further help |
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| Minor Medical Incident |
| An injury or sickness usually having been treated in the resort |
| click here for further help |
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| Hospital Benefit |
| A customer is admitted to hospital following an injury or sickness |
| click here for further help |
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| Curtailment |
| A customer is no longer able to ski or ride because of injury or illness |
| click here for further help |
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| Ski Pack |
| Loss of use of ski school, ski hire and ski pass |
| click here for further help |
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| Loss of baggage |
| Loss or damage to baggage or personal effects (other than ski equipment) |
| click here for further help |
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| Delayed baggage |
| If baggage is delayed in transit |
| click here for further help |
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| Transfer Delays |
| There is a delay between the airport and resort |
| click here for further help |
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| Loss/Damage to Ski Equipment |
| Loss or damage to ski equipment or it has been delayed by the airline. |
| click here for further help |
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| Personal Liability |
| A customer skis into another person causing injury or damage to property |
| click here for further help |
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| Loss of Money |
| Loss or there is suspected theft of money |
| click here for further help |
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